Quality assurance

Opus' quality assurance and quality control system covers everything from our company processes and the Vehicle Inspection Database (VID) through to inspection station processes and lane equipment. We follow a robust quality process in each area of operation that:

  • Sets attainable performance standards
  • Determines how those standards are best attained
  • Specifies step-by-step, written procedures for attaining those standards
  • Assesses where those standards are not being met through auditing
  • Checks performance against contractual requirements
  • Continuously improves to adapt to change and rectify any shortfalls in our design
  • Immediately implements corrective actions where necessary

A comprehensive quality plan

We work with our government partners to develop a comprehensive plan that details how we will achieve consistent quality in every aspect of our operation, including:

  • Classroom and hands-on training
  • Inspector testing and evaluation
  • Equipment maintenance
  • Calibration methods and intervals
  • Periodic performance audits
  • Comprehensive inspection network consistency audit
  • Covert vehicle audit
  • Covert visual audit
  • Overt station audit
  • Digital auditing/triggers
  • Statistical process control (SPC)
  • Periodic quality reporting
  • Archiving of data and reports

Real-time quality reporting

Opus’ reporting suite provides quality assurance data in real-time, covering every test record, calibration record, audit report and trigger result. Our clients have access to a wealth of analytical tools that deliver information in easy-to-view formats, making it easy to evaluate the operation and effectiveness of their program. We can provide:

  • Reports on vehicle tests, equipment reliability, calibration, security and record keeping, with triggers to immediately report any apparent problem
  • Regular Quality Assurance reports on a monthly or as-requested basis
  • A wide range of special, prescribed government reports to support program management and evaluation

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