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Emma manages two stations near Stockholm in Sweden: one that inspects trucks, buses and motorhomes – and another that inspects cars.
I’ve always been passionate about vehicles. I joined the Army at the age of 20 and worked as a mechanic, servicing, repairing and maintaining a range of different vehicles.
As a station manager, you need to have good understanding of cars.
You also have to be really focused on your colleagues. I see myself just as one more of the five people who work in our station. But I’m also responsible for wanting the best for the team and creating a good working environment.
Customer focus is key. We have a big responsibility to our customers in making sure their vehicles are safe to drive.
Our purpose is important: we are here to keep people safe on the road and to promote clean air. Customer service really matters. And do what you can to have a good day at work.
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